Privacy Policy Page

Privacy Policy for Taketalbd

Welcome to the Taketalbd website (the "Site") operated by Taketalbd Bangladesh Ltd. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use, and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use, and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust, and your privacy is important to us. We shall, therefore, only use your name and other information that relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. We will cease to retain your personal data or remove the means by which the data can be associated with you as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected and is no longer necessary for any legal or business purpose.

You can visit the Site and browse without having to provide personal details. During your visit to the Site, you remain anonymous, and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

Data that we collect:

We may collect various pieces of information if you seek to place an order for a product with us on the Site.

We collect, store, and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information, including but not limited to your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details, or bank account details.

Taketalbd shall collect the following information where you are a buyer:

• Identity data, such as your name, gender, profile picture, and date of birth;
• Contact data, such as billing address, delivery address/location, email address, and phone numbers;
• Biometric data, such as voice files and face recognition when you use our voice search function and your facial features when you use the Site;
• Billing account information: bank account details, credit card account, and payment information (such account data may also be collected directly by our affiliates and/or third-party payment service providers);
• Transaction records/data, such as details about orders and payments, user clicks, and other details of products and services related to you;
• Technical data, such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, device information, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable), and other information and technology on the devices you use to access the Site;
• Profile data, such as your username and password, account settings, orders related to you, user research, your interests, preferences, feedback, and survey responses;
• Usage data, such as information on how you use the Site, products and services, or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates, as well as websites you were visiting before you came to the Site and other similar statistics;
• Location data, such as when you capture and share your location with us in the form of photographs or videos and upload such content to the Site;
• Marketing and communications data, such as your preferences in receiving marketing from us and our third parties, your communication preferences, and your chat, email, or call history on the Site or with third-party customer service providers; and
• Additional information we may request you to submit for due diligence checks or required by relevant authorities as required for identity verification (such as copies of government-issued identification, e.g., passport, ID cards, etc.) or if we believe you are violating our Privacy Policy or our Customer Terms and Conditions.

Taketalbd shall collect the following information where you are a seller:

• Identity and contact data, such as your name, date of birth or incorporation, company name, address, email address, phone number, and other business-related information (e.g., company registration number, business license, tax information, shareholder and director information, etc.);
• Account data, such as bank account details, bank statements, credit card details, and payment details (such account data may also be collected directly by our affiliates and/or third-party payment service providers);
• Transaction data, such as details about orders and payments, and other details of products and services related to you;
• Technical data, such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable), and other information and technology on the devices you use to access the Site;
• Profile data, such as your username and password, orders related to you, your interests, preferences, feedback, and survey responses;
• Usage data, such as information on how you use the Site, products and services or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates, as well as websites you were visiting before you came to the Site and other similar statistics;
• Location data, such as when you capture and share your location with us in the form of photographs or videos and upload such content to the Site;
• Marketing and advertising data, such as your preferences in receiving marketing from us and our third parties and your communication preferences and your chat, email, or call history on the Site or with our third-party seller service providers; and
• Additional information we may request you to submit for authentication (such as copies of government-issued identification, e.g., passport, ID cards, etc.) or if we believe you are violating our Privacy Policy or our Terms of Use.

Use of Data:

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request in the following ways:

If you are a buyer:

Processing your orders for products:

• Process orders you submit through the Site.
• Deliver the products you have purchased through the Site for which we may pass your personal information on to a third party (e.g., our logistics partner) in order to make the delivery of the product to you.
• Update you on the delivery of the products.
• Provide customer support for your orders.
• Verify and carry out payment transactions (including any credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions) in relation to payments related to you and/or services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers.

Providing services:

• Facilitate your use of the services or access to the Site.
• Administer your account with us.
• Display your name, username, or profile on the Site (including on any reviews you may post).
• Respond to your queries, feedback, claims, or disputes, whether directly or through our third-party service providers.
• Display on scoreboards on the Site in relation to campaigns, mobile games, or any other activity.

Marketing and advertising:

• Provide you with information we think you may find useful or which you have requested from us (provided you have opted to receive such information).
• Send you marketing or promotional information about products and services on the Site from time to time (provided you have opted to receive such information).
• Help us conduct marketing and advertising.

Legal and operational purposes:

• Ascertain your identity in connection with fraud detection purposes.
• Compare information and verify with third parties to ensure that the information is accurate.
• Process any complaints, feedback, enforcement action you may have lodged with us.
• Produce statistics and research for internal and statutory reporting and/or record-keeping requirements.
• Store, host, back up your personal data.
• Prevent or investigate any actual or suspected violations of our Terms of Use, Privacy Policy, fraud, unlawful activity, omission, or misconduct, whether relating to your use of the Site or any other matter arising from your relationship with us.
• Perform due diligence checks.
• Comply with legal and regulatory requirements (including, where applicable, the display of your name, contact details, and company details), including any law enforcement requests, in connection with any legal proceedings, or otherwise deemed necessary by us.
• Where necessary to prevent a threat to life, health, or safety.

Analytics, research, business, and development:

• Understand your user experience on the Site.
• Improve the layout or content of the pages of the Site and customize them for users.
• Identify visitors on the Site.
• Conduct surveys, including carrying out research on our users' demographics and behavior.
• Derive further attributes relating to you based on personal data provided by you (whether to us or third parties), in order to provide you with more targeted and/or relevant information.
• Conduct data analysis, testing, and research, monitoring and analyzing usage and activity trends.
• Further develop our products and services.

Other:

• Any other purpose to which your consent has been obtained.
• Conduct automated decision-making processes in accordance with any of the above purposes.

If you are a seller:

Providing Services:

• To facilitate your use of the Site.
• To ship or deliver the products you have listed or sold through the Site. We may pass your personal information on to a third party (e.g., our logistics partners) or relevant regulatory authority (e.g., customs) in order to carry out shipping or delivery of the products listed or sold by you.
• To respond to your queries, feedback, claims, or disputes, whether directly or through our third-party service agents.
• To verify your documentation submitted to us to facilitate your onboarding with us as a seller on the Site, including the testing of technologies to enable faster and more efficient onboarding.
• To administer your account (if any) with us.
• To display your name, username, or profile on the Site.
• To verify and carry out financial transactions (including any credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions) in relation to payments related to you and/or services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers.
• To assess your application for loan facilities and/or to perform credit risk assessments in relation to your application for seller financing (where applicable).
• To provide you with ancillary logistics services to protect against risks of failed deliveries or customer returns.
• To facilitate the return of products to you (which may be through our logistics partner).

Marketing and advertising:

• To send you marketing or promotional materials about our or third-party sellers' products and services on our Site from time to time (provided you have opted to receive such information).
• To help us conduct marketing and advertising.

Legal and operational purposes:

• To produce statistics and research for internal and statutory reporting and/or record-keeping requirements.
• To store, host, back up your personal data.
• To prevent or investigate any actual or suspected violations of our Terms of Use, Privacy Policy, fraud, unlawful activity, omission, or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us.
• To comply with legal and regulatory requirements (including, where applicable, the display of your name, contact details, and company details), including any law enforcement requests, in connection with any legal proceedings or otherwise deemed necessary by us.
• Where necessary to prevent a threat to life, health, or safety.
• To process any complaints, feedback, enforcement action, and take-down requests in relation to any content you have uploaded to the Site.
• To compare information and verify with third parties to ensure that the information is accurate.
• To ascertain your identity in connection with fraud detection purposes.

Analytics, research, business, and development:

• To audit the downloading of data from the Site.
• To understand the user experience with the Services and the Site.
• To improve the layout or content of the pages of the Site and customize them for users.
• To conduct surveys, including carrying out research on our users' demographics and behavior to improve our current technology (e.g., voice recognition tech, etc.) via machine learning or other means.
• To derive further attributes relating to you based on personal data provided by you (whether to us or third parties), in order to provide you with more targeted and/or relevant information.
• To conduct data analysis, testing, and research, monitoring and analyzing usage and activity trends.
• To further develop our products and services.
• To know our sellers better.

Other:

• Any other purpose to which your consent has been obtained.
• To conduct automated decision-making processes in accordance with any of these purposes.

Additionally, we will use the information you provide to:

• Administer your account with us.
• Verify and carry out financial transactions in relation to payments you make.
• Audit the downloading of data from our website.
• Improve the layout and/or content of the pages of our website and customize them for users.
• Identify visitors on our website.
• Carry out research on our users' demographics.
• Send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.

Subject to obtaining your consent, we may contact you by email with details of other products and services. You may unsubscribe from receiving marketing information at any time in our mobile application settings or by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies. If you prefer not to receive any marketing communications from us, you can opt out at any time.

We may pass your name and address on to a third party to make the delivery of the product to you (for example, to our courier or supplier). You must only submit to us the Site information which is accurate and not misleading, and you must keep it up to date and are responsible for informing us of changes to your personal data, or in the event you believe that the personal data we have about you is inaccurate, incomplete, misleading, or out of date. You can update your personal data anytime by accessing your account on the Site.

Your actual order details may be stored with us for security reasons, but for security reasons, they cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open, and those which are shortly to be dispatched and administer your address details, bank details (for refund purposes), and any newsletters to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Other Uses of Your Personal Information: We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.

We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group, or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it), please click the 'unsubscribe' link in any email that we send to you. Within 7 working days (days which are neither (i) a Sunday, nor (ii) a public holiday anywhere in Bangladesh) of receipt of your instruction, we will cease to send you information as requested. If your instruction is unclear, we will contact you for clarification.

We may further anonymize data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them and supplying that anonymized data to third parties such as publishers. However, that anonymized data will not be capable of identifying you personally.

Competitions: For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

Third Parties and Links: We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us in delivering products to you, to help us collect payments from you, to analyze data, and to provide us with marketing or customer service assistance. We may also exchange information with third parties for the purposes of fraud protection and credit risk reduction.

We may share (or permit the sharing of) your personal data with and/or transfer your personal data to third parties and/or our affiliates for the above-mentioned purposes. These third parties and affiliates, which may be located inside or outside your jurisdiction, include but are not limited to:

• Service providers (such as agents, vendors, contractors, and partners) in areas such as payment services, logistics and shipping, marketing, data analytics, market or consumer research, survey, social media, customer service, installation services, information technology, and website hosting.
• Their service providers and related companies; and
• Other users of the Site.

We may transfer our databases containing your personal information if we sell our business or part of it, provided that we satisfy the requirements of applicable data protection law when disclosing your personal data. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy. You are advised to check on the applicable privacy policies of those websites to determine how they will handle any information they collect from you.

In disclosing your personal data to third parties, we endeavor to ensure that the third parties and our affiliates keep your personal data secure from unauthorized access, collection, use, disclosure, processing, or similar risks and retain your personal data only for as long as your personal data helps with any of the uses of your data as set out in our Privacy Policy.

We may transfer or permit the transfer of your personal data outside of Bangladesh for any of the purposes set out in this Privacy Policy. You consent to such transfer of your personal data. If your personal data is transferred outside of Bangladesh, it will continue to be held in accordance with the applicable laws and regulations of Bangladesh for the purposes set out in this Privacy Policy.

Cookies: The acceptance of cookies is not a requirement for visiting the Site. However, we would like to point out that the use of the 'basket' functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files that identify your computer to our server as a unique user when you visit certain pages on the Site, and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details, and they are free from viruses.

**The Site may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor, or share any personal information but merely counting the number of users who have visited certain web pages or accessed certain cookies. We only use web beacons to compile anonymous information about our Site.

Security: We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction of your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

Your Rights: If you are concerned about your data, you have the right to request access to the personal data that we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes.

Disclaimer: We may disclose your personal information to a third party or an affiliate for the purpose for which it was collected, or for related purposes, for example to provide you with a service that you requested, improve the content of our site, and customize the site to your preferences. If we are sharing your personal information with an affiliate or a third party for these reasons, we will ensure that they use your personal information in a manner consistent with this Privacy Policy.

You acknowledge and agree that, to the extent permissible under applicable laws, it is acceptable that we collect, use, and disclose or otherwise process your personal information as follows:

Data that you give us:

• You give us permission to receive, collect, store, archive, and otherwise use the personal data or other information we may receive in relation to the processing of your orders for products on the Site and the provision of the Services. You have a choice to transact with us, and we can only provide you with the Services and process your orders if you agree to our collection and use of such personal data or other information. You may only withdraw your consent and ask us to delete your personal data or other information by terminating your account with us. However, by doing so, you may not be able to use our Services and may not be able to access parts of the Site. You agree that you do not have any rights in your personal data or other information as it is our exclusive property.

Data that you give us:

• You give us permission to collect, receive, store, archive, and use the personal data or other information that you provide to us during the process of transacting on the Site or Services. The nature of the products and services we provide means that we may obtain certain types of information about our users. You acknowledge that you are disclosing your personal data to us with your full consent. You acknowledge and agree that the personal data or other information you provide us may be used and processed by us in the manner set out in this Privacy Policy.

Data that we collect:

• When you use the Site, you agree and consent to our collection, use, and processing of your personal data or other information as follows:
• As part of the buying and selling process on the Site, we will collect certain information such as your contact, delivery, and billing information.
• To assist you with customer service inquiries and other research methods (e.g., through research surveys).
• To prevent potentially prohibited or illegal activities, and to enforce our User Agreement.
• We will collect information about your browsing and shopping behavior and other information about your interaction with the Site.
• If you choose to post messages on our message boards, chat rooms, or other message areas or leave feedback, we will collect that information you provide to us.
• We retain the details of transactions or payments you make on the Site.
• We may receive information about you from third parties and add it to our account information.
• To improve and customize your experience on the Site.
• To communicate marketing and promotional offers to you, or to assist in investigating any fraud or other unlawful activity.
• If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.

Data that we collect:

• You consent to our collecting, using, and processing your personal data or other information in the following circumstances:
• To assist in providing information to you about special offers and services.
• To allow you to participate in promotions and contests.
• To customize and enhance your experience on the Site.
• To provide you with access to certain products and services.
• To provide you with access to certain products and services from our service partners.
• To ensure and measure the effectiveness of our marketing campaigns.
• To customize and measure the effectiveness of content on our website.

Data that we collect:

• Your acceptance of our collection, use, and processing of your personal data or other information shall mean that you agree that we may collect personal data or other information from your device. Before you submit any personal data or other information to our Site, please ensure that you have obtained the necessary consents and rights to provide us with the personal data or other information and that we may collect, use, and process your personal data or other information as set forth in this Privacy Policy.

Modification of Privacy Policy: We reserve the right to change, modify, or amend this Privacy Policy at any time. Take note that we may amend this Privacy Policy from time to time and the revised version will be deemed to apply at the time of your access to the Site and use of the Services. We will endeavor to notify you of any changes to this Privacy Policy. However, to ensure that you are aware of current privacy practices, we recommend that you check the Site periodically. We will post the changes on the Site and will change the "Last Updated" date at the top of this Privacy Policy. The modified Privacy Policy will be effective immediately when posted on the Site. Please review this Privacy Policy periodically so that you know what personal data we collect, how we use it, and with whom we may share it.

Your Consent: By using the Site, you are consenting to our processing of your personal data as set out in this Privacy Policy now and as amended by us. "Processing," means using cookies on a computer/handheld device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining, and disclosing information. If you disclose your personal information, we may collect the following types of personal information from you, including but not limited to:

• Identification information, such as your name, user name, postal address, email address, and phone number.
• Financial information, such as payment card details.
• Transaction information, including information about the products you buy, the prices of those products, and the delivery details.
• Information we collect automatically: As part of our services, we may automatically collect certain types of information when you use our Services, visit our Site, read our emails, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including cookies, web beacons, file information, or others.

You consent to your personal data being collected, used, and disclosed as set out in this Privacy Policy.

Contact Us: If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer